[Chevelle-list] ground up order

[Trooper]

I have to second that. I like their products and their price but have had nothing but problems when ordering. Once they botched it up so bad that Ken gave me a $20 credit for the mistake.

Trooper
  ----- Original Message ----- 
  From: Rick Schaefer 
  To: The Chevelle Mailing List 
  Sent: Tuesday, July 31, 2007 11:20 AM
  Subject: Re: [Chevelle-list] ground up order


    I really appreciate that GroundUp sponsors Team Chevelle.   They have been there for a long time.  But, my order experience has never been good.   If you complain about something over at TC you are told "  Talk to Ken".    If thats what it takes, why does he have employees?   


  On 7/31/07, Bob Haggard <skylark1970 at windstream.net> wrote: 
    I ordered windshield trim for my 70 Nova from Ground Up on 7/5/07.  Waited 10 days then called to ask about the order and was told they were waiting for the clips to come it before shipping the order, "do you want us to ship the trim and send the clips when they arrive?"  Yes. yes, yes I need the trim now.  Wait two more weeks and call again, "I can't find anyone back in the warehouse, give me your number and I'll call you back."  Call again after waiting 24 hours and finally I get a straight answer "We don't have the trim yet and it will be at least another 30 days according to the manufacturer."  Got my CC bill in this week and at least they didn't charge me for it. 
    Bob







  -- 
  Rick Schaefer
  72 TPI El Camino

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