[Chevelle-list] Small Rant: Customer Service

[Mike Holleman]

Karl, I have had a philosophy about customer service that came from Lee 
Ioacoca. I have followed this and instilled it into my employees. "When a 
customer complains, he is doing you the best possible favor by allowing you 
to serve him twice." I have never had a bad experience with Summit and I can 
guarantee you that their management would appreciate knowing of your wife's 
experience.
Mike Holleman
----- Original Message ----- 
From: "mike f" <dslwizard at yahoo.com>
To: <karl at karlcore.com>; "The Chevelle Mailing List" 
<chevelle-list at chevelles.net>
Sent: Thursday, November 09, 2006 2:00 PM
Subject: Re: [Chevelle-list] Small Rant: Customer Service


> Did you call Summit and ask for a Manager? Karl, there
> is bad behavior and then there is down right
> disrespectifulness to our women folk. I don't
> appreciate it, but that's the Christian (no offense)
> and Texan coming out.  Call Jegs, or anyone. But don't
> forget to contact someone at Summit that is in charge.
>
> Sorry for my part of the rant.  Best regards
> mike
>
> --- Karl Groves <karl at karlcore.com> wrote:
>
>> I know there are a few people here who have their
>> own shops, so I figured
>> I'd share a small rant.
>>
>> As some of you know, I'm doing a (rather slow)
>> complete frame off resto-mod.
>> This will likely entail the replacement or rehab of
>> literally everything on
>> the car.  In other words, I will be buying a LOAD of
>> parts and supplies for
>> this job.
>>
>> My wife just called Summit Racing to buy some X-mas
>> presents for my car.
>> She had credit card in-hand and was ready to blow a
>> load of cash.  However,
>> she was treated rudely by the person on the phone.
>> They treated her like she
>> was some kind of dummy, so she hung up and told me.
>>
>> I've been a Summit customer since I bought my first
>> car, 15 years ago. I've
>> been an extremely loyal customer all this time,
>> buying tens of thousands of
>> dollars worth of parts for 5 different cars.
>>
>> I just gave my wife the # for Jeg's.
>>
>>
>>
>> Karl Groves
>> Master Certified CIW
>> http://www.karlcore.com
>>
>> Will Work For Parts:
>> http://chevelle.karlcore.com/detail.php?id=3
>>
>>
>>
>
>
>
>
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