[Chevelle-list] Small Rant: Customer Service

[Dan Mascheck]

I have not had the problems with Summit, but I still think the company is
good. You just have one jerk she talked to! Every company on the planet has
one jerk working for them. I'm sorry your Wife had the problem, and there is
no excuse for rudeness. She should have asked his name or number and called
a supervisor or write them an email telling them what you told us! I don't
get pissed, I get even!

Dan

-----Original Message-----
From: Karl Groves [mailto:karl at karlcore.com] 
Sent: Thursday, November 09, 2006 11:42 AM
To: 'The Chevelle Mailing List'
Subject: [Chevelle-list] Small Rant: Customer Service

I know there are a few people here who have their own shops, so I figured
I'd share a small rant.

As some of you know, I'm doing a (rather slow) complete frame off resto-mod.
This will likely entail the replacement or rehab of literally everything on
the car.  In other words, I will be buying a LOAD of parts and supplies for
this job.

My wife just called Summit Racing to buy some X-mas presents for my car.
She had credit card in-hand and was ready to blow a load of cash.  However,
she was treated rudely by the person on the phone. They treated her like she
was some kind of dummy, so she hung up and told me.

I've been a Summit customer since I bought my first car, 15 years ago. I've
been an extremely loyal customer all this time, buying tens of thousands of
dollars worth of parts for 5 different cars.

I just gave my wife the # for Jeg's.



Karl Groves
Master Certified CIW
http://www.karlcore.com 

Will Work For Parts:
http://chevelle.karlcore.com/detail.php?id=3